Refund Policy

Order issues

We want you to enjoy your meal. If an item is incorrect, missing or has a quality issue, contact Never On Sunday as soon as possible, preferably within 24 hours, so we can review your order and help.

Refunds and replacements

We review each request fairly. Depending on the issue, we may offer a replacement, a partial refund or a full refund. Please keep your order confirmation so we can locate the purchase.

How to request help

Contact orders@nosgreek.com or call 816-942-0029 with your order number, purchase date and a description of the issue. Report food-quality concerns promptly; we ask that order issues be reported within 24 hours whenever possible.
For incorrect or missing items, food-quality issues or duplicate charges, we review the details and may provide a replacement or a full or partial refund appropriate to the issue. Photos may help us assess a request.
Correctly prepared orders are generally not refundable for a change of mind. For cancellations, contact us immediately; a refund may not be available once preparation begins.
Approved refunds are issued to the original payment method. We aim to initiate them within 2 business days; your bank or payment provider may take about 5–10 business days to post the credit. Timing can vary.
For orders paid through a delivery marketplace, contact that platform for payment/refund processing; we can help with food or missing-item concerns.
This policy does not limit rights you may have under applicable law.